What size urn does my pet need?

Match your pet's weight to the size label. Our sizes are labelled by the weight they hold — S · 27 lb, M · 39 lb, L · 88 lb and so on — so you can read it straight off the product page. The rule behind those numbers is about one cubic inch of capacity per pound your pet weighed, plus a little extra for the sealed bag the crematory returns. If you're between two sizes, choose the larger. Full pet urn size guide →

What's the largest dog these urns fit?

Up to 88 lb. Several styles run to a full urn at that size, and others reach 81 lb, 63 lb or 42 lb — the ceiling is written into every size label. For a giant breed above that, message us before ordering and we'll tell you honestly whether anything here will work.

Will the urn hold all of my pet's ashes?

The weight on the size label is the ceiling — a size marked 39 lb holds a complete set for a pet up to that weight. Some pieces come in a single fixed size instead; if a capacity isn't listed on the product page, message us before you order and we'll confirm whether it suits your pet.

Do I pour the ashes in, or does the bag go inside?

The sealed bag goes inside. Crematories return ashes in a closed bag, and it sits in the urn exactly as it arrives — you never have to handle loose ashes unless you want to. How to transfer pet ashes into an urn →

How much ash will my pet leave?

Roughly one cubic inch per pound of body weight — so a 10 lb cat leaves about 10 cubic inches, a 70 lb dog about 70. It's bone rather than body fat, so a lean, fine-boned pet leaves slightly less. How much ash is left after pet cremation →

Can I split my pet's ashes between two urns?

Yes, and it's common. Many families keep one full-size urn plus one or two keepsakes, so more than one person has something of their pet. It's easier to decide before ordering than to open a closed urn later. How families split ashes between urns →

Are pet cremation urns sealed?

They're designed to be closed rather than sealed shut — the lid stays put in normal handling, and you can open it again if you need to. If you want a permanent seal, that's something you add yourself, carefully, rather than something the urn arrives with. How urn lids close, and how to seal one safely →

Which material should I choose — ceramic, wood, brass, steel or cement?

It depends mostly on where the urn will live. Ceramic carries a full-colour portrait best and suits a shelf or mantel. Wood feels warmer and reads more like a piece of furniture. Brass and stainless steel are the most durable if the urn will be moved or handled often. Cement is the heaviest and most sculptural. Ceramic, wood or metal — full comparison →

Is ceramic safe for pet ashes?

Yes. Glazed ceramic is non-porous and moisture-resistant, doesn't react with ashes, and doesn't break down over time — it's one of the oldest materials used for urns. Is ceramic safe for pet ashes? →

What photo works best for a portrait or photo urn?

One where their face is in focus, reasonably well lit, and turned toward the camera. A phone photo is fine, and older photos usually work. You'll approve a digital preview before anything is made — and if a photo won't reproduce well, we'll tell you honestly before it goes to print. Personalising a pet urn, step by step →

How long does it take?

Every urn is made to order once you've approved your preview. Current production and shipping times are listed on each product page. Free shipping on qualifying orders.

What if the ashes don't fit?

Tell us — it happens more often than people expect, and it's fixable, usually with a larger size or a keepsake for the remainder. Don't force the lid: pressing a ceramic lid onto an overfull urn can chip it. What to do if the ashes don't fit →